Course Structure
Module 1: Professional Communication Basics (3 sessions)
- Professional introductions and formal conversations
- Talking confidently about your work and roles
- Key phrases for polite interactions and requests
Module 2: Business Telephone Skills (3 sessions)
- Answering calls and effective telephone etiquette
- Handling difficult calls, complaints, and clarification
- Real-life dialogues & practical vocabulary exercises
Module 3: Effective Meetings & Presentations (3 sessions)
- Structuring and presenting effectively (SMART, PEEL)
- Managing group discussions, disagreements, and closing meetings
- Practical dialogues & advanced vocabulary review
Module 4: Business Writing Essentials (3 sessions)
- Structuring professional emails and letters
- Essential phrases, acronyms, and writing etiquette
- Vocabulary and practical email scenarios
Module 5: Customer Service Excellence (3 sessions)
- Essential language for customer service interactions
- Managing complaints, refunds, and difficult situations
- Empathy and strategies for customer satisfaction
Module 6: IT & Technology English (2 sessions)
- Vocabulary for tech roles (remote, hybrid, SDLC)
- Business English for AI, ML, agile methods (scrum, kanban)
Module 7: Finance & Economics (2 sessions)
- Financial statements and banking vocabulary
- Profit, loss, investment, and financial meetings language
Module 8: Management & Leadership Language (3 sessions)
- Leadership styles, visions, and SMART goals
- Handling appraisals and difficult conversations
- Motivational language and crisis communication
Module 9: Sales & Marketing Communication (2 sessions)
- Persuasive techniques (PAS, AIDA) and sales pitches
- Storytelling, phrasal verbs, and call-to-actions
Module 10: Advanced Grammar & Core Skills (2 sessions)
- Essential grammar review (tense usage, prepositions, active/passive)
- Networking, polite language, negotiations, conditionals
Specifications
Format: 1:1
Recommended Sessions: 26
Level: Beginner